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Business Writer
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Job Title
Call Centre Service Agent
Employment Type
Full Time
Experience
2 to 3 years
Salary
Negotiable
Job Published
29 June 2022
Job Reference No.
1721111458
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Job Description

  • You will report to a Team Leader and be based on-site at the call centre in Port Elizabeth.
  • Deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
  • 2 - 3 Years' experience in a call centre or client service environment with proven knowledge of customer service principles and practices
  • Exposure to the insurance industry (preferred)

MINIMUM REQUIREMENTS:

  • Matric or equivalent
  • Business-related qualification is advantageous
  • Proficiency in MS Office (Word and Excel)
  • Proficient in English and another official South African language. Preference will be given to African language speakers
  • SA Citizen with a clear criminal history

BEHAVIOURAL SKILLS ATTRIBUTES:

  • Verbal and Written communication skills
  • Service orientation
  • Problem-solving
  • Detail orientated
  • Prioritisation
  • Teamwork and collaboration
  • Adaptability
  • Display initiative

BEHAVIOURAL COMPETENCIES:

  • Examining and articulating information
  • Upholding standards
  • Documenting facts
  • Showing composure and taking action
  • Establishing a rapport
  • Meeting timescales

Ref Code: CallX
Location: Centurion
Career Level: + 2 Years
Industry: Healthcare
EE/ Non-EE: Strictly EE in accordance with the company’s Employment Equity Plan
Working Hours: Monday to Friday 08H00 to 16H30 (On-site)
Salary: The package includes medical insurance and provident fund

Successful candidates will be required to complete an online assessment.  Background and fingerprint clearances will also be required prior to the appointment of the successful incumbent.

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