EAP Telephone Clinician (Afrikaans Speaking)

Your role as an EAP Telephone Clinician involves taking inbound calls coming into the EAP support line.

Managing and responding to all electronic requests for assistance. Conducting a comprehensive clinical assessment, identifying a suitable treatment plan, and implementing the treatment plan through a series of telephonic counselling sessions.

KEY PERFORMANCE AREAS:

  • Receive and screen all incoming calls from eligible clients.
  • Assess client needs, detect high-risk and sensitive cases, and provide immediate containment and intervention.
  • Conducting a thorough and comprehensive assessment of the clients’ presenting problems.
  • Develops a comprehensive service plan for each case based on needs assessment
  • Establishing and maintaining a supportive counselling relationship.
  • Recommend or refer individual clients to an appropriate external resource for further intervention where clinically appropriate.
  • Provide follow-up and after-care services for all clients.
  • Managing all information related to client cases and answer any questions clients may have.
  • Input of clinical data into the case management system
  • Manage cases referred to external service providers, including following up with providers for case feedback
  • Develops and maintains a comprehensive referral system for the purpose of referring clients to additional services.

KEY COMPETENCIES:

  • Accountability and proven leadership skills coupled with time management and attention to detail.
  • Teamwork and cooperation.
  • Business Administration Skills.
  • Excellent communication and people skills in alignment with global counselling standards.
  • Strong therapeutic, conceptual framework and clinical skills to understand client’s needs and provide effective interventions efficiently and quickly.
  • Effective and professional responses to all client inquiries, concerns, and complaints.
  • Appropriate levels of empathy, care and warmth balanced with firm therapeutic and ethical boundaries in relation to clients Effective and professional responses to all client inquiries, concerns, and complaints.
  • Ability to work within a team and take instruction and supervision from management.
  • Good self-care and accountability for one’s own level of resilience.
  • Effective and professional responses to all client inquiries, concerns, and complaints.
  • Appropriate levels of empathy, care and warmth balanced with firm therapeutic and ethical boundaries in relation.

MINIMUM REQUIREMENTS:

  • Qualified social worker, psychologist or HPCSA registered counsellor.
  • Min 1 years experience as a counsellor outside of internships, in a formal therapeutic role.
  • Fully competent with Microsoft suite applications and programs and up to date with current general digital technology.
  • Experience in EAP, corporate wellness services and or counselling call centre environment is advantageous.
  • Proficiency in Afrikaans and English is essential.
  • SA Citizen with clean credit and criminal history.

REF Code: CLI
Location: Centurion
Level of Work: 1 Year post Internship
Profile: Health Sciences
Employment: Permanent, full-time
EE / Non-EE:   Appointment will be made on merit – preference will be given to Afrikaans speaking EE applicants in line with the organisation’s EE requirements.

ADDITIONAL NOTES:

  • Shortlisted candidates will be subjected to the following statutory checks: ITC; Criminal; References; Qualifications; Psychometric assessments.
  • Furthermore, attach copies of your ID, Driver’s license, Matric Certificate and Tertiary qualifications – without these, your application is INCOMPLETE and cannot be considered.
  • Successful applicants will need to prove that they are fully vaccinated before commencing employment (either 1x J&J or 2x Pfizer doses).

Should you not be contacted within two weeks, please consider your application unsuccessful.

To apply for this job email your details to hirepower@hirepower.co.za.