EAP Case Manager

Hire Power

Placing People. Changing Lives.

The Case Manager’s role is to ensure that management services are provided efficiently and effectively.

This will include but is not limited to managerial consultations which could lead to managerial referrals.  Another part of the role includes session allocations to ensure that cases are managed in real-time and in accordance to set service level agreements. The final part of the role is to manage all high-risk cases and Critical stress incident debriefings.


  • Develop and review case management plans for EAP clients and provide case management for all mandatory/formal referrals.
  • Maintaining case records, follow up, communication with EAP clinical team.
  • Provide expert consultation to client organisation’s human resource representatives, supervisors and managers regarding EAP clients.
  • To communicate and interact directly with EAP clients and providers.
  • Keep accurate client tracking records for each client case managed, including appointments, phone calls, referrals, action plan/revisions, and any other significant information affecting the tracking of the client.
  • Cost-effective management of the referral services provided to EAP clients.
  • Compile feedback reports to referring managers.
  • Assessing members for risk issues and creating safety plans
  • Participating in clinical reviews and collaborating with supervisor for treatment plans for high-risk cases
  • Coordinating and providing on-site Critical Incident Stress Debriefing (CISDs) 24/7 as needed
  • Responding to after hours and weekend crisis calls for assistance
  • Provide telephonic/virtual counselling on all managerial referrals


  • Ability to maintain composure under pressure and deliver on deadlines, while remaining client centric at all times
  • Agile and flexible around challenges, whilst maintaining good communication with all relevant stakeholders throughout
  • Ability to be resourceful and innovative through collaboration, creativity and drive.
  • Self-management and results-driven behaviour with attention to detail and high levels of accuracy
  • Ability to engage at strategic levels in relation to service positioning and outcome discussions


  • Qualified psychologist, registered counsellor (HPCSA) or Social worker.
  • Honours in Social Work / Psychology.
  • 3 – 5 years’ managerial consultancy experience.
  • Min 2 years experience as an employee wellness service provided through a corporate employer.
  • Knowledge of relevant legislation and prescripts governing employee wellness services.
  • Experience of working full time within an EAP care centre context is essential.
  • Experience in private healthcare, multidisciplinary teamwork, digital technology and team management will be advantageous.


  • Shortlisted candidates will be subjected to the following statutory checks: ITC; Criminal; References; Qualifications; Psychometric assessments.
  • Furthermore, attach copies of your ID, Driver’s license, Matric Certificate and Tertiary qualifications – without these, your application is INCOMPLETE and cannot be considered.
  • Successful applicants will need to prove that they are fully vaccinated before commencing employment (either 1x J&J or 2x Pfizer doses).

Location: Centurion
Level of Work: 2+ years
Profile: Health Sciences
Employment: Permanent, full-time
EE / Non-EE:   Appointment will be made on merit

Email your detailed, updated CV to hirepower@hirepower.co.za. Remember to include in Subject Line: REF Code: ECM

Should you not be contacted within two weeks, please consider your application unsuccessful.

To apply for this job please visit hirepower.co.za.